Repeatability and reproducibility are the two components of precision in a measurement
system. To assess the repeatability and reproducibility, use a gage study (Stat > Quality Tools > Gage Study).
Repeatability
Repeatability is the variation due to the measurement device. It is the
variation that is observed when the same operator measures the same
part many times, using the same gage, under the same conditions.
To estimate the repeatability of a Gage A, Operator 1 measures a single
part with Gage A 20 times. To estimate the repeatability of Gage B,
Operator 1 measures a single part with Gage B 20 times. Gage A has less
variation, so it is more repeatable than Gage B.
The solid line is the measurements from Gage A. The dashed line
is the measurements from Gage B.
Reproducibility
Reproducibility is the variation due to the measurement system. It is the
variation that is observed when different operators measure the same
part many times, using the same gage, under the same conditions.
Operators 1, 2, and 3 measure the same part 20 times with the same gage.
The three lines are the measurements from Operator 1, 2, and 3.
The variation in average measurements between Operator 1 and 2 is
much less than the variation between Operators 1 and 3. Therefore,
the gage's reproducibility is too low.