Display Descriptive Statistics for Visualize Relationships With Tickets By Channel

Use Display Descriptive Statistics to describe the average, range, and distribution curve of tickets by channel using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Tickets by channel is the number of tickets for each possible method of customer contact.

In this worksheet, Number of Tickets is the variable. Channel is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Utilization and Cost, select Tickets by channel.
Select Visualize relationships with tickets by channel, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the tickets by channel data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.