Boxplot for Visualize Relationships With Tickets By Channel

Use Boxplot to visualize the median and range of tickets by channel and to identify unusual observations.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Tickets by channel is the number of tickets for each possible method of customer contact.

In this worksheet, Number of Tickets is the variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Utilization and Cost, select Tickets by channel.
Select Visualize relationships with tickets by channel, then click OK.
Select Boxplot, then click OK.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the tickets by channel data.
Click OK.

For more information about this analysis, click Help in the main dialog box.