Display Descriptive Statistics for Visualize Cost Per Ticket

Use Display Descriptive Statistics to describe the average, range, and distribution curve of cost per ticket using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Cost per ticket is the total operating expenses of the contact center divided by the number of tickets over the same time period.

In this worksheet, Cost Per Ticket is the variable, and Month is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Utilization and Cost, select Cost per ticket.
Select Visualize cost per ticket, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the cost per ticket data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.