Bar Chart: Function of a Variable for Visualize Relationships With Cost Per Ticket

Use Bar Chart: Function of a Variable to visualize total or average cost per ticket by one categorical variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Cost per ticket is the total operating expenses of the contact center divided by the number of tickets over the same time period.

In this worksheet, Cost Per Ticket is the variable. Call Center Location is the categorical variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Utilization and Cost, select Cost per ticket.
Select Visualize relationships with cost per ticket, then click OK.
Select Bar Chart: Function of a Variable, then click OK.
From Function, select the function of cost per ticket that you want to graph.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the cost per ticket data.
In Categorical variable, enter the column of categorical data that defines the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.