Display Descriptive Statistics for Visualize First Response Time

Use Display Descriptive Statistics to describe the average, range, and distribution of first response time using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

First response time (FRT) is the time between when the ticket is created and the agent's initial response.

In this worksheet, First Response Time is the variable. Department is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select First response time.
Select Visualize first response time, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the first response time data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.