Boxplot for Visualize First Response Time

Use Boxplot to visualize the median and range of first response time and to identify unusual observations.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

First response time (FRT) is the time between when the ticket is created and the agent's initial response.

In this worksheet, First Response Time is the variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select First response time.
Select Visualize first response time, then click OK.
Select Boxplot, then click OK.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the first response time data.
Click OK.

For more information about this analysis, click Help in the main dialog box.