Use Bar Chart: Function of a Variable to visualize total or average first response time by one categorical variable.
This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.
First response time (FRT) is the time between when the ticket is created and the agent's initial response.
In this worksheet, First Response Time is the graph variable. Call Center Location is the categorical variable.
C1 | C2-T |
---|---|
First Response Time | Call Center Location |
7.5 | East |
6.3 | West |
4.5 | East |
5.0 | West |
For more information about this analysis, click Help in the main dialog box.