Scatterplot for Visualize Relationships With Average Handling Time

Use Scatterplot to visualize call handling time versus one continuous variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Handling time is the total time an agent spends on a ticket, including related administrative duties, contact time, and after-call work time.

In this worksheet, Handling Time is the Y variable, and Number of Agents is the X variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select Average handling time.
Select Visualize relationships with average handling time, then click OK.
Select Scatterplot, then click OK.
In Y variables, enter the column that contains the call handling time data.
In X variables, enter a corresponding column that might explain or predict changes in the call handling time.
Click OK.

For more information about this analysis, click Help in the main dialog box.