Correlogram for Visualize Relationships With Average Handling Time

Use Correlogram to visualize the correlations between call handling time and other continuous variables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Handling time is the total time an agent spends on a ticket, including related administrative duties, contact time, and after-call work time.

In this worksheet, Handling Time, Schedule Adherence, Number of Agents, and Training Hours are the variables.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select Average handling time.
Select Visualize relationships with average handling time, then click OK.
Select Correlogram, then click OK.
In Variables, enter at least two columns of numeric data.
Select Display correlation values.
Click OK.

For more information about this analysis, click Help in the main dialog box.