Bar Chart: Function of a Variable for Visualize Relationships With Average Handling Time

Use Bar Chart: Function of a Variable to visualize total or average call handling time by one categorical variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Handling time is the total time an agent spends on a ticket, including related administrative duties, contact time, and after-call work time.

In this worksheet, Handling Time is the graph variable. Call Center Location is the categorical variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select Average handling time.
Select Visualize relationships with average handling time, then click OK.
Select Bar Chart: Function of a Variable, then click OK.
From Function, select the function of call handling time that you want to graph.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the call handling time data.
In Categorical variable, enter the column of categorical data that defines the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.