Scatterplot for Visualize Relationships With Average Call Length

Use Scatterplot to visualize call length versus one continuous variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Average call length is the average length of time an agent spends on a call.

In this worksheet, Call Length is the Y variable, and Training Hours is the X variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select Average call length.
Select Visualize relationships with average call length, then click OK.
Select Scatterplot, then click OK.
In Y variables, enter the column that contains the call length data.
In X variables, enter a corresponding column that might explain or predict changes in the call length time.
Click OK.

For more information about this analysis, click Help in the main dialog box.