Individuals Chart for Visualize Average Call Length

Use Individuals Chart to analyze the stability of call length with control limits.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Average call length is the average length of time an agent spends on a call.

In this worksheet, Call Length is the graph variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select Average call length.
Select Visualize average call length, then click OK.
Select Individuals Chart, then click OK.
In Variables, enter the column that contains the call length data.
Click OK.

For more information about this analysis, click Help in the main dialog box.