Bar Chart: Function of a Variable for Visualize Relationships With Average Call Length

Use Bar Chart: Function of a Variable to visualize total or average call length by one categorical variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Average call length is the average length of time an agent spends on a call.

In this worksheet, Call Length is the graph variable. Call Center Location is the categorical variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select Average call length.
Select Visualize relationships with average call length, then click OK.
Select Bar Chart: Function of a Variable, then click OK.
From Function, select the function of call length time that you want to graph.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the call length data.
In Categorical variable, enter the column of categorical data that defines the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.