Individuals Chart for Visualize After-call Work Time

Use Individuals Chart to analyze the stability of after-call work time with control limits.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

After-call work time is the amount of time an agent uses to complete any remaining work after a customer call ends.

In this worksheet, After-Call Work is the graph variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select After-call work time.
Select Visualize after-call work time, then click OK.
Select Individuals Chart, then click OK.
In Variables, enter the column that contains the after-call work time data.
Click OK.

For more information about this analysis, click Help in the main dialog box.