Display Descriptive Statistics for Visualize After-call Work Time

Use Display Descriptive Statistics to describe the average, range, and distribution of after-call work time using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

After-call work time is the amount of time an agent uses to complete any remaining work after a customer call ends.

In this worksheet, After-Call Work is the variable. Department is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select After-call work time.
Select Visualize after-call work time, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the after-call work time data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.