Correlogram for Visualize Relationships With After-call Work Time

Use Correlogram to visualize the correlations between after-call work time and other continuous variables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

After-call work time is the amount of time an agent uses to complete any remaining work after a customer call ends.

In this worksheet, After-Call Work, Schedule Adherence, Number of Agents, and Training Hours are the variables.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select After-call work time.
Select Visualize relationships with after-call work time, then click OK.
Select Correlogram, then click OK.
In Variables, enter at least two columns of numeric data.
Select Display correlation values.
Click OK.

For more information about this analysis, click Help in the main dialog box.