Bar Chart: Function of a Variable for Visualize Relationships With After-call Work Time

Use Bar Chart: Function of a Variable to visualize total or average after-call work time by one categorical variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

After-call work time is the amount of time an agent uses to complete any remaining work after a customer call ends.

In this worksheet, After-Call Work is the graph variable. Call Center Location is the categorical variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Time Management, select After-call work time.
Select Visualize relationships with after-call work time, then click OK.
Select Bar Chart: Function of a Variable, then click OK.
From Function, select the function of after-call work time that you want to graph.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the after-call work time data.
In Categorical variable, enter the column of categorical data that defines the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.