Time Series Plot for Visualize Ticket Volume or Forecast Ticket Volume

Use Time Series Plot to visualize trends in ticket volume. Then you can choose between single exponential smoothing and double exponential smoothing to forecast ticket volume.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Ticket volume is the number of inbound or outbound tickets in the queue over a specific time period.

In this worksheet, Ticket Volume is the graph variable in time order.

C1
`Ticket Volume`
2322
2506
2735
2713

How-to

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Ticket volume.
Select Visualize ticket volume or Forecast ticket volume, then click OK.
Select Time Series Plot, then click OK.
In Series (desktop app) or Y-variable (web app), enter the column that contains the ticket volume data.
Click OK.

Tip

For more information about this analysis, click Help in the main dialog box.