Bar Chart: Function of a Variable for Visualize Relationships With Ticket Volume

Use Bar Chart: Function of a Variable to compare ticket volume across two or more categories.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Ticket volume is the number of inbound or outbound tickets in the queue over a specific time period.

In this worksheet, Ticket Volume is the graph variable. Department is the categorical variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Ticket volume.
Select Visualize relationships with ticket volume, then click OK.
Select Bar Chart: Function of a Variable, then click OK.
From Function, select the function of ticket volume that you want to graph.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the ticket volume data.
In Categorical variable, enter the column of categorical data that defines the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.