Individuals Chart for Visualize Peak Hour Traffic

Use Individuals Chart to analyze the stability of peak hour traffic with control limits.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Peak hour traffic is the time of day when most tickets are generated.

In this worksheet, Peak Hour Traffic is the graph variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Peak hour traffic.
Select Visualize peak hour traffic, then click OK.
Select Individuals Chart, then click OK.
In Variables, enter the column that contains the peak hour traffic data.
Click OK.

For more information about this analysis, click Help in the main dialog box.