Boxplot for Visualize Peak Hour Traffic

Use Boxplot to visualize the median and range of peak hour traffic and to identify unusual observations.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Peak hour traffic is the time of day when most tickets are generated.

In this worksheet, Peak Hour Traffic is the variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Peak hour traffic.
Select Visualize peak hour traffic, then click OK.
Select Boxplot, then click OK.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the peak hour traffic data.
Click OK.

For more information about this analysis, click Help in the main dialog box.