Time Series Plot for Visualize Callback Messages or Forecast Callback Messages

Use Time Series Plot to visualize trends in callback messages. Then you can choose between single exponential smoothing and double exponential smoothing to forecast callback messages.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Callback messages are the number of voicemail messages left for agents to call back over a specific time period.

In this worksheet, Callback Messages is the graph variable in time order.

C1
`Callback Messages`
102
58
45
50

How-to

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Callback messages.
Select Visualize callback messages or Forecast callback messages, then click OK.
Select Time Series Plot, then click OK.
In Series (desktop app) or Y-variable (web app), enter the column that contains the callback message data.
Click OK.

Tip

For more information about this analysis, click Help in the main dialog box.