Scatterplot for Visualize Relationships With Callback Messages

Use Scatterplot to visualize callback messages versus one continuous variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Callback messages are the number of voicemail messages left for agents to call back over a specific time period.

In this worksheet, Callback Messages is the Y variable, and Ticket Volume is the X variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Callback messages.
Select Visualize relationships with callback messages, then click OK.
Select Scatterplot, then click OK.
In Y variables, enter the column that contains the callback message data.
In X variables, enter a corresponding column that might explain or predict changes in the number of callback messages.
Click OK.

For more information about this analysis, click Help in the main dialog box.