Display Descriptive Statistics for Visualize Callback Messages

Use Display Descriptive Statistics to describe the average, range, and distribution of callback messages using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Callback messages are the number of voicemail messages left for agents to call back over a specific time period.

In this worksheet, Callback Messages is the variable. Department is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Callback messages.
Select Visualize callback messages, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the callback message data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.