Boxplot for Visualize Callback Messages

Use Boxplot to visualize the median and range of callback messages and to identify unusual observations.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Callback messages are the number of voicemail messages left for agents to call back over a specific time period.

In this worksheet, Callback Messages is the variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Callback messages.
Select Visualize callback messages, then click OK.
Select Boxplot, then click OK.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the callback message data.
Click OK.

For more information about this analysis, click Help in the main dialog box.