Bar Chart: Function of a Variable for Visualize Relationships With Callback Messages

Use Bar Chart: Function of a Variable to compare callback messages across two or more categories.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Callback messages are the number of voicemail messages left for agents to call back over a specific time period.

In this worksheet, Callback Messages is the graph variable. Department is the categorical variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Callback messages.
Select Visualize relationships with callback messages, then click OK.
Select Bar Chart: Function of a Variable, then click OK.
From Function, select the function of callback messages that you want to graph.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the callback messages data.
In Categorical variable, enter the column of categorical data that defines the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.