Display Descriptive Statistics for Visualize Average Age Of Ticket

Use Display Descriptive Statistics to describe the average, range, and distribution of ticket age using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

The age of a ticket measures the length of time an unresolved ticket is open if not resolved on first contact.

In this worksheet, Ticket Age is the variable. Department is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Resolution, select Average age of ticket.
Select Visualize average age of ticket, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the ticket age data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.