Histogram for Visualize Hold Time

Use Histogram to visualize the distribution of hold time.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Hold time is the amount of time a caller is on hold before an agent connects with them.

In this worksheet, Hold Time is the variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Service Level, select Hold time.
Select Visualize hold time, then click OK.
Select Histogram, then click OK.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the hold time data.
Click OK.

For more information about this analysis, click Help in the main dialog box.