Fitted Line Plot for Predict Hold Time

Use Fitted Line Plot to use one continuous predictor to predict hold time.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Hold time is the amount of time a caller is on hold before an agent connects with them.

In this worksheet, Hold Time is the response. Schedule Adherence is the predictor and may explain differences in hold time.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Service Level, select Hold time.
Select Predict hold time, then click OK.
Select Fitted Line Plot, then click OK.
In Response (Y), enter the column that contains the hold time data. The response is also called the Y variable.
In Predictor (X), enter a column of numeric data that may explain or predict changes in hold time. The predictor is also called the X variable.
Click OK.

For more information about this analysis, click Help in the main dialog box.