Bar Chart: Function of a Variable for Visualize Relationships With Hold Time

Use Bar Chart: Function of a Variable to visualize average hold time by one categorical variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Hold time is the amount of time a caller is on hold before an agent connects with them.

In this worksheet, Hold Time is the graph variable. Call Center Location is the categorical variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Service Level, select Hold time.
Select Visualize relationships with hold time, then click OK.
Select Bar Chart: Function of a Variable, then click OK.
From Function, select the function of hold time that you want to graph.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the hold time data.
In Categorical variable, enter the column of categorical data that defines the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.