Display Descriptive Statistics for Visualize Average Speed Of Answer

Use Display Descriptive Statistics to describe the average, range, and distribution curve of speed of answer using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Speed of answer is the time from when a customer enters the queue to the time when an agent responds to the ticket.

In this worksheet, Speed of Answer is the variable. Department is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Service Level, select Average speed of answer.
Select Visualize average speed of answer, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the speed of answer data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.