Binary Fitted Line Plot for Predict Yes/no Survey Responses

Use Binary Fitted Line Plot to use one continuous predictor to predict whether a survey response is likely to be yes or no.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

A yes/no survey question is one where the response can be one of 2 possible values.

In this worksheet, Response is the response. The response event is No. Hold Time is the continuous predictor.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Customer Satisfaction, select Yes/no survey.
Select Predict yes/no survey responses, then click OK.
Select Binary Fitted Line Plot, then click OK.
In Response, enter the binary variable that contains the yes/no responses. Binary variables are categorical variables that have two possible levels, such as pass/fail or true/false. The response is also called the Y variable.
In Response event, select the value that represents the event you want to predict.
(Optional) In Frequency, enter the column that contains the counts that correspond to the response and predictor values in the row.
In Predictor, enter the continuous variable that may explain or predict whether a response is yes or no. The predictor is also called the X variable.
Click OK.

For more information about this analysis, click Help in the main dialog box.