Bar Chart: Counts of Unique Values for Visualize Yes/no Survey Responses

Use Bar Chart: Counts of Unique Values to compare reasons for survey responses across two or more categories.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

A yes/no survey question is one where the response can be one of 2 possible values.

In this worksheet, Response, Department and Call Center Location are the categorical variables to plot.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Customer Satisfaction, select Yes/no survey.
Select Visualize yes/no survey responses, then click OK.
Select Bar Chart: Counts of Unique Values, then click OK.
In Categorical variables (2-4, outermost first), enter the column that contains the yes/no responses and one to three additional columns of categorical data. The first variable is the outermost on the scale and the last variable is the innermost.
Click OK.

For more information about this analysis, click Help in the main dialog box.