Scatterplot for Visualize Relationships With Rating Scale Survey Responses

Use Scatterplot to visualize survey responses versus one continuous variable.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

A rating scale survey question is one where the response can take on many values, such as 1–10 or 1–100.

In this worksheet, Rating is the Y variable, and Hold Time is the X variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Customer Satisfaction, select Rating scale survey.
Select Visualize relationships with rating scale survey responses, then click OK.
Select Scatterplot, then click OK.
In Y variables, enter the column that contains the survey responses.
In X variables, enter a corresponding column that might explain or predict changes in survey responses.
Click OK.

For more information about this analysis, click Help in the main dialog box.