Individuals Chart for Visualize Rating Scale Survey Responses

Use Individuals Chart to analyze the stability of survey responses with control limits.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

A rating scale survey question is one where the response can take on many values, such as 1–10 or 1–100.

In this worksheet, Rating is the graph variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Customer Satisfaction, select Rating scale survey.
Select Visualize rating scale survey responses, then click OK.
Select Individuals Chart, then click OK.
In Variables, enter the column that contains the survey responses.
Click OK.

For more information about this analysis, click Help in the main dialog box.