Fitted Line Plot for Predict Rating Scale Survey Responses

Use Fitted Line Plot to use one continuous predictor to predict survey responses.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

A rating scale survey question is one where the response can take on many values, such as 1–10 or 1–100.

In this worksheet, Rating is the response. Hold Time is the predictor and may explain differences in survey responses.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Customer Satisfaction, select Rating scale survey.
Select Predict rating scale survey responses, then click OK.
Select Fitted Line Plot, then click OK.
In Response (Y), enter the column that contains the survey ratings. The response is also called the Y variable.
In Predictor (X), enter a column of numeric data that may explain or predict changes in survey ratings. The predictor is also called the X variable.
Click OK.

For more information about this analysis, click Help in the main dialog box.