Use a 4S to identify potential causes of a problem using the following categories: Suppliers, Systems, Surroundings, and Skills.
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Answers the questions:
What are the potential causes for a particular type of defect?
What are the process inputs that contribute to variation in the process output?
When to Use
Assist in project identification by linking potential causes to defects.
Start of project
Assist in problem identification.
Identify potential process inputs to investigate in the project to determine which inputs have a significant influence on the process output.
This tool has no data requirements because you use it only to collect and organize data.
Be sure to include project stakeholders in the brainstorming sessions for building the fishbone diagram.
If the standard categories of the causes are not appropriate for the problem, create new ones. Fishbone diagrams can include any type of cause you want to investigate.
Gather the project team and appropriate stakeholders for a brainstorming session.
For each category (surroundings, suppliers, skills, and systems), list all possible causes or process inputs. You may want to establish secondary categories for some or all of the primary categories, then list the causes or process inputs under the secondary categories.
Highlight causes (or inputs) that are deemed to be the most important by the team.
Record the causes in a fishbone diagram using the 4S template.