How do I resolve sign-in errors in Companion by Minitab and Minitab Workspace?

If you are unable to sign in to Companion by Minitab desktop app or Minitab Workspace, you will need to delete the localdata.xml file.

Warning: When you delete the localdata.xml file, the following options will return to their default values.

• The units used in the display of maps, forms, and print setup
• The label used in Simulation results for capability metrics (Cpk or Ppk)
• The Default dictionary (specified language) used for spell check
• Any words you added to the dictionary
• Your autosave setting
• Your recent file list
• Your recent folder list

To delete the localdata.xml file, complete the following steps.

1. Close the Companion by Minitab desktop app.
2. Open File Explorer.
3. In the address bar, type: %localappdata%\minitab\Companion
4. Delete the localdata.xml file.
5. Open the Companion by Minitab desktop app and sign in.

If you continue to experience issues accessing Companion by Minitab, please contact Minitab Technical Support or submit a support request via Minitab Support.