The
SIPOC
answers the following questions.
- Where does the process start
and end?
- What are the major steps in
the process?
- What are the primary process
inputs and outputs?
- Who are the key internal and
external customers of the process?
- Who are the key internal and
external suppliers of the process?
How-to
- As a team, determine where
the process starts and where it ends, then enter the main steps of the process.
- Enter the primary process
inputs. You do not need to associate inputs with process steps.
- List the primary process
outputs. You do not need to associate outputs with process steps.
- List the suppliers of the
process. You do not need to associate a supplier with every process input.
- List the customers of the
process. You do not need to associate a customer with every process output.
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