The
VOC Summary
answers the following questions.
- What are the key customer
issues?
- What are the critical customer
requirements?
- How can you ensure that you
meet the critical customer requirements?
How-to
- Have a cross-functional team
complete the form to ensure that each section contains accurate and
comprehensive data.
- Enter a conclusion of the
team's analysis of the data, how it fits into the VOC plan, and any required
actions.
For more information, go to
Add and complete a form.