By helping teams view a problem from different perspectives, the CATWOE form
can facilitate communication and improve the decision-making process.
The
CATWOE form
answers the following questions.
- Who are the primary stakeholders of the process or system affected by the
problem?
- Who performs the activities in the process or system affected by the
problem?
- What is the main function of the process or system affected by the problem?
- What are the underlying assumptions or beliefs that influence the way the
process or system operates?
- Who is accountable for the performance and operation of the process or
system?
- What external factors or conditions affect the operation of the process or
system?
The CATWOE form
is commonly used in 8D projects. For more information about 8D, go to 8D Methodology.
How-to
- Customers: Identify the individuals or groups impacted by the problem to understand
their needs and expectations.
- Actors: Identify the individuals or groups who will implement the changes to
solve the problem.
- Transformation
(Process): Identify the main purpose of the process or system impacted by the
problem and the key activities that take place.
- Worldview: Identify the broad impacts of the problem help you understand
assumptions or biases that might influence decisions.
- Owner: Identify the individual who is accountable for the process and how they
will be involved in the solution.
- Environmental
Contstraints: Identify the external factors or real-world limitations that might
affect solutions to the problem.
For more information, go to Add and complete a form.
