Gemba Walk Interview Sheet

Use the Gemba Walk Interview Sheet to prepare questions and collect answers from a Gemba walk, which provides an opportunity to understand the process and/or value stream in "the actual place" where value is created.

The Gemba walk allows leaders within an organization to see how and where the work is actually done. It gives them a chance to gather information through interaction and observation so they can reconcile their perceptions with reality. If done well, a Gemba walk encourages openness, collaboration, and teamwork across all levels of the organization.

The Gemba Walk Interview Sheet answers the following questions.
  • What are the detailed steps of our current process?
  • Who are the people involved in this process and what can we learn from them?
  • Where are inefficiencies?
  • Which steps add value? Which steps add waste?

How-to

  1. Open the Gemba Walk Interview Sheet during the Gemba walk and use it to collect information as you walk the process.
  2. Select to add images of the interview and the environment in which they work.
  3. Use the list of Interview Questions to guide your interview.
  4. Under Summary, enter your observations, potential opportunities for improvement, and solutions to discuss later. Do not find fault, suggest change, or disregard employee input during the Gemba walk.
  5. Gather a team to discuss the results of the Gemba walk. Refer to the completed Gemba Walk Interview Sheet to review what you learned and strategize next steps.
  6. Return to the Gemba to follow up with employees and observe improvements.

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