After you identify the problem areas to address, you can use a control plan to create a list of vital inputs to be controlled and outputs to be monitored. You can also create a list of tools that you can use to control and monitor these variables.
- On the Insert Tool dialog box, click Control Plan, and then click Create.
- Enter any x variables that you believe are affecting your process. To add an x variable, hold the pointer on the row, click the add/delete button , then choose Create New X Variables.
- You can also select variables that you already created in other tools, such as process maps and brainstorming tools. To add an existing x variable to the control plan, hold the pointer on the row, click the add/delete button , choose Select Existing X Variables, then select Process Map - call routed to wrong representative.
- Complete the form.