Use to develop critical customer requirements from the data you collect in the VOC Plan.
Answers the questions:
- What are the key customer issues?
- What are the critical customer requirements?
- How can you ensure that you meet the critical customer requirements?
Guidelines
- Use customer responses to identify the key issues.
- Use the key issues to identify critical customer requirements.
- Use the critical customer requirements to identify critical business responses/actions.
How-to
- Have a cross-functional team complete the form to ensure that each section contains accurate and comprehensive data.
- In Conclusion, enter the team's analysis of the data, how it fits into the VOC Plan, and any required actions.
For more information, go to Insert and fill out a form.