Display Descriptive Statistics for Visualize Ticket Volume

Use Display Descriptive Statistics to describe the average, range, and distribution curve of ticket volume using graphs and tables.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Ticket volume is the number of inbound or outbound tickets in the queue over a specific time period.

In this worksheet, Ticket Volume is the variable, and Month is the optional grouping variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Ticket volume.
Select Visualize ticket volume, then click OK.
Select Display Descriptive Statistics, then click OK.
In Variables, enter the column that contains the ticket volume data.
In By variables (optional), enter the columns that contain the grouping data to explore the differences between the groups.
Click OK.

For more information about this analysis, click Help in the main dialog box.