Boxplot for Visualize Ticket Volume

Use Boxplot to visualize the median and range of ticket volume and to identify unusual observations.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Ticket volume is the number of inbound or outbound tickets in the queue over a specific time period.

In this worksheet, Ticket Volume is the variable.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Ticket Volume, select Ticket volume.
Select Visualize ticket volume, then click OK.
Select Boxplot, then click OK.
In Graph variables (desktop app) or Y-variable (web app), enter the column that contains the ticket volume data.
Click OK.

For more information about this analysis, click Help in the main dialog box.