Bar Chart: Counts of Unique Values for Visualize Service Level

Use Bar Chart: Counts of Unique Values to compare unmet service level agreements across two or more categories.

This example applies to the Customer Contact Center Module. For more information, go to www.minitab.com/customer-contact-center-module.

Example

Service level is the ability to meet the standards in a Service Level Agreement (SLA).

In this worksheet, Service Level, Department and Call Center Location are the categorical variables to plot.

Choose Solutions Modules > Functions > Customer Contact Center KPIs, then select Launch.
Under Service Level, select Service level.
Select Visualize service level, then click OK.
Select Bar Chart: Counts of Unique Values, then click OK.
In Categorical variables (2-4, outermost first), enter the column that contains data on the status of service level agreements and one to three additional columns of categorical data. The first variable is the outermost on the scale and the last variable is the innermost.
Click OK.

For more information about this analysis, click Help in the main dialog box.