When you start Minitab 16 or Quality Companion 3, you may get the following error:
Cannot retrieve license information. Make sure the product is properly installed.
The following solution might resolve the error, but it does not work for all cases. If it does not work for you or you are not comfortable following the suggested steps, please contact Technical Support. Also, if you are using the Windows 8.1 operating system, please review the information in Topic ID 2744 first.