The
Pairwise Comparison
Matrix
answers the following questions.
- Which customer requirements
have the highest priority?
- Which customer requirements
are critical?
How-to
Use voice-of the-customer techniques to gather customer requirements and
always include members of the cross-functional team when you prioritize
customer requirements.
- In the
Customer Requirements Table,
enter requirements from the customers' perspective. The
Total
and
Importance Rating
columns in this table update automatically as you complete the
Pairwise Comparison
Matrix.
- In the
Pairwise Comparison
Matrix,
evaluate each customer requirement "pair", then choose the requirement that is
more important.
- View the
Pareto charts to see the results of the
calculated columns in the
Customer Requirements Table.
- The
Pareto Chart of Total
shows which requirements were selected the most often.
- The
Pareto Chart of
Importance Rating
shows which requirements are the most important based on the number of times
they were selected over another.
- If you have knowledge that
affects the current important ratings, you can adjust the ratings in the
Adjustments to
Importance Rating
section.
For more information, go to
Add and complete a form.